If the following does not help you to answer your query, please contact us at info@sterlingcarhire.co.uk .

Booking Process
Destination:
Please enter your destination into the text box. You may also enter the city code, ie MAD for Madrid, LHR for London Heathrow Airport etc if known.

Collection/Return:
If you wish to travel within the next four days, please contact us and our reservation staff will be happy to assist you. If you are collecting your car on arrival at an airport, ensure that you enter the time you wish to pick up your vehicle, not necessarily your landing time, and allow some time for collecting your baggage if appropriate.

Flight details:
Please enter your destination into the text box. You may also enter the city code, ie MAD for Madrid, LHR for London Heathrow Airport etc if known.

Search:
Please enter your destination into the text box. You may also enter the city code, ie MAD for Madrid, LHR for London Heathrow Airport etc if known.

Jargon Buster
One Way Rental: To rent a car in one location and deliver it to another location. This service is not available online currently. However you can contact us and we will get back to you. We aim to respond to all email enquiries within one working day.

Airport Surcharge: At most airports (and in some other premium locations like ferry ports) the car Rental companies have to pay the airport an additional fee to use the airport facilities. In many locations this fee is passed on to the customer and must be paid in local currency. If you have any questions our reservations staff will be happy to advise you.

Additional Drivers: When there is more than one driver named on the Rental agreement, the second (or subsequent) driver is referred to as the additional driver. Additional drivers can be added at the extras page for an additional fee payable locally, as long as they are not 'underage' and hold a full valid driving licence.

Pick-Up Time: The time when you collect your vehicle.

Drop-Off Time: The time when you return your vehicle. Please note that the car Rental companies charge for periods of 24 hours. If you return your vehicle later than 30 minutes after your scheduled drop off time, you may be charged for an extra day at the rate payable at the depot (not our negotiated rates).

Rental Day: Each 24 Hr period, which starts at the time you are due to collect your vehicle.

City Code: All cities and airports are given a three letter city code. Some of these are abbreviations and obvious, i.e. LON is the three letter code for London. Others are not so clear, i.e. YTO is the three letter code for Toronto. You do not need to use these codes but it can save you time if you do. Some of the most common codes are as follows:

IDP: (International Drivers Permit) One of these may be required in addition to your national drivers licence when driving abroad. More information on these is available at http://www.theaa.co.uk/motoringandtravel/Idp/index.asp

Excess: The part of each claim is the responsibility of the insured. If there is a figure listed on the site for an excess amount then this is the maximum liability you will be held accountable for in cases of loss or severe damage caused in an accident (as long as it does not involve alcohol consumption which invalidates all insurance policies).

Rental Duration: The total number of Rental days.

SLI/ELP: Supplementary Liability Insurance/Extended Liability Protection - An extended insurance cover needed within the US and sometimes in Canada to protect the Insured from an increased Third Party claim. This cover is sometimes included in the Rental amount and increases cover from the local minimum to a maximum of $1,000,000 (if you are unsure, please check by contacting us).

Third Party: A person or persons other than the Insured.

Third Party Insurance: Protects the driver against a claim made by another person in the event of any damage or injury. Usually included within the Rental fee unless otherwise stated.

Loss Damage Waiver: (LDW) / Collision Damage Waiver (CDW) Included within the Rental fee unless otherwise stated and protects the Driver from any claim (minus the excess amount) in the event of any damage occurring to the Rental vehicle.

PAI: (Personal Accident Insurance) Usually covered by travel insurance so check your personal travel policy before selecting this extra. If you require some travel insurance please visit http://www.onlinetravelcover.com